Last Updated: February 12, 2026
Thank you for shopping with Corelanes (“we,” “us,” “our”). We strive to ensure that you are completely satisfied with your purchases. However, if you are not entirely happy with your order, we’re here to help.
1. Returns
You have 7 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused, undamaged, and in the same condition that you received it.
- The item must be in the original packaging.
- You must present the order number or receipt.
2. How to Request a Return
To start a return, please:
- Contact our Customer Support at support@corelanes.com.ng or via our contact form.
- Provide your order number and reason for return.
- Wait for return authorization and shipping instructions.
Return shipping costs are the responsibility of the customer unless the return is due to a Corelanes error (e.g., wrong or defective item).
3. Refunds
Once we receive and inspect your return:
- We will notify you that we’ve received your item.
- If approved, a refund will be issued to your original payment method within 7–14 business days.
If the return is not approved, we will notify you and return the item to you.
4. Partial Refunds
Partial refunds may be granted in cases of:
- Items not in original condition
- Damaged items not due to our error
- Missing parts not due to our error
5. Exchanges
If you need to exchange an item for the same product (e.g., different size or color), please email us at support@corelanes.com.ng.
6. Late or Missing Refunds
If you haven’t received a refund after the processing period:
- Check your bank account or statement.
- Contact your payment provider – processing times may vary.
- Still not received? Contact us at support@corelanes.com.ng.
7. Contact Us
If you have any questions about this policy, please contact:
Email: support@corelanes.com.ng
Website: https://corelanes.com.ng